FAQ

Frequently asked questions

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How do I know which filter fits my refrigerator?

Check your refrigerator’s model number (usually inside the fridge or on the door) and compare it with the compatibility list on each product page. If you’re unsure, email us your fridge model number and we’ll help you find the right filter.

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How often should I replace my refrigerator water filter?

Most manufacturers, including those for Everydrop and GE filters, recommend replacing the filter every 6 months or when your fridge’s indicator light turns on. This ensures the best water taste and filtration performance. Actual lifespan can vary based on your water usage and quality.

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Do your water filters expire?

Unopened filters do not have a strict expiration date if stored properly in a cool, dry place. We recommend using them within 1–2 years of purchase for optimal performance.

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What is your processing and shipping time?

Processing: All orders are processed within 1 business day (Monday–Friday).

Shipping: Standard delivery within the contiguous USA takes 3–4 business days after processing.

Most customers receive their order in 4–5 business days total. Tracking is provided via email.

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What is your return policy?

We offer a 30-day return window for unopened and unused filters. Opened or installed filters cannot be returned due to hygiene and safety standards. Defective items are eligible for replacement or refund with covered return shipping. See our full Return & Refund Policy for details.

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How do I install the water filter?

Installation instructions are included with every filter. Most replacements take less than 5 minutes and require no tools. After installation, we recommend flushing 2–3 gallons of water through the system to clear any carbon dust.

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How can I track my order?

You will receive a shipping confirmation email with a tracking number as soon as your order ships. You can also log into your account on ajkerdealus.com to view order status.

Still have questions?
Contact our support team at faisalavanne@gmail.com. We usually reply within 1 business day during business hours (9 AM – 5 PM EST, Monday–Friday).